General

• How do I get detailed information about my CS accounts?
  
• How do I report computing problems?
  
• What are modules and how do I use them?
  
• I just deleted an important file. What do I do to get it back?
  
• Do you back up the department computers?
  
• How do I set up for a class I'm teaching?
  
• What data storage space is available?
  
• What multimedia equipment is available (scanners, projectors, conferencing, video cameras, digital cameras, CD/DVD burners, and software)?
  
• What presentation facilities are available (electronic classrooms, projectors, video/voice conferencing)?
  
• I'm over my disk quota. How do I get more space?
  
• Which doors in Lindley Hall can and cannot be propped open, and when?
  
• How do I get my photo into the department photo database so it shows up in web pages and xfaces?
  
• How do I see the processes I have running on a unix machine and, optionally, how do I kill them?
  
• What is this .nfs file and why can't I remove it?
  
• How do I use Subversion on the CS systems?
  
• How do I use the Concurrent Versions System (CVS)?
  
• How do I use Unix file permissions?
  
• How do I use Access Control Lists (ACLs)?
  

Linux Workstations

• Why are the CS Linux systems running an old version of a software package and how can I get a newer version?
  
• Can I run MS Windows applications on a Linux machine?
  
• How do I open Microsoft Office 2007 files (like .docx and .pptx) on the Linux systems?
  
• How do I run Windows applications on the Linux systems using Citrix?
  
• Why are the Linux machines going into some strange character input mode and how do I make it stop?
  
• How do I access my Oncourse CL storage space on the Linux machines?
  
• How do I access my RFS storage space on the Linux machines?
  
• How do I get sound working on a CS Linux machine?
  
• How can I access my CS home directory from my Linux laptop or home machine?
  
• How can I access a Windows share from a CS Linux machine?
  
• How can I print to a CS printer from my Linux laptop or home machine?
  
• How do I access the IU MDSS from the CS Linux machines?
  
• How do I use a windowing environment other than Gnome on a Gentoo Linux machine?
  
• How do I access a floppy or USB device like a memory stick on the CS Linux machines?
  
• How do I disable a plugin in firefox so I can use an external application?
  

Windows, Mac OS, and Notebook Computers

• How do I access Microsoft software through the MSDN?
  
• How can I ssh from my Windows PC to a CS project or class account?
  
• How do I use Mac OS X in the CS environment?
  
• How do I access my UNIX home directory from a PC on campus or at home?
  
• How do I get my notebook computer hooked up to the network in Lindley Hall?
  
• How do I print to a CS printer from my Windows notebook computer?
  
• How do I print to a CS printer from my OS X Mac?
  
• How do I run X client software remotely from my PC?
  
• Why does emacs fail when I run it remotely from my PC or Mac?
  

Mail and Calendaring

• Where does email sent to my CS account go and how do I read it?
  
• Can I use any IMAP or POP client to read my CS email?
  
• How do I read my CS email using a web browser?
  
• How do I read my CS email using Mozilla Thunderbird?
  
• How do I read my CS email using Pine?
  
• How do I read my CS email using Mutt?
  
• How do I read my CS email using MH or EXMH?
  
• How do I set up my outgoing (SMTP) email server using the CS server?
  
• What spam/virus filtering and blocking do the CS mail servers do?
  
• How can I filter out SPAM email I don't want to see?
  
• What should I do with virus or spam email your scanner is missing
  
• How do I forward my @indiana.edu email to my CS account?
  
• Which mail program should I be using?
  
• How can I create a mail alias for a mailing list?
  
• How can I stop the CS spam email filters from adding the SPAM tag to the Subject line?
  
• Why did I get an email when the To: line says it is to someone else? Also, how can I find out who really sent this email?
  
• Why do I get email returned as undeliverable for messages I didn't even send?
  
• How do I make my mailman mailing list archives searchable?
  
• Why is the email I send being incorrectly tagged as spam?
  
• What should I do when incoming email is incorrectly tagged as spam?
  
• How do I set up a cross-platform, networked calendar with email or SMS notification and integration with Thunderbird?
  

Security

• What SSH client programs are available?
  
• What can I do to prevent other people from reading my files?
  
• How secure is data traveling across the network?
  
• How do I setup my UNIX account for OpenSSH usage?
  
• How do I get SSH2 from ssh.com and OpenSSH systems to interoperate?
  
• Does the CS department block any network traffic?
  
• How do I encrypt files?
  

Printing

• A printer is printing page after page of junk. How do I make it stop?
  
• A printer has stopped printing. How do I make it start?
  
• Where are all the printers in the CS dept?
  
• Is there a quota on my printing?
  
• How do I check my printer usage?
  
• What should I do if I submit a print job and it doesn't print?
  
• What do I do if a printer is out of paper?
  
• How do I print transparencies?
  
• How do I print something single-sided instead of double-sided
  
• What do I do when the printer gives errors about paper size, such as A4?
  

The World Wide Web

• How do I set up my web page to be accessed by the CS web server?
  
• How can I check my web page for broken links?
  
• Can I run my own web/database/etc server on the CS system?
  
• What is RSS and how do I use it?
  
• How do I control the content of the auto-generated people pages on the web?
  
• How can I prevent spammers from obtaining my email address from web pages?
  
• How do I run CGI scripts on the department web server?
  
• How do I run PHP scripts on the department web server?
  
• How do I limit access to my web pages by hostname or domain?
• How do I limit access to my web pages with a password?
• How do I limit access to my web pages by user?
• How do I combine different access methods with my web pages?
• How do I prevent access to my web pages by local users via the filesystem?
• Why do I get invalid security certificate errors when connecting to a CS web server?
• Are the logs for the department web and cgi servers available?
• How do I get the web server to display directory listings?
  
• How do I get the web server to display customized error pages?
  
• How do I create a web-based message board on the department web server?
  
• How do I set up an RSS feed for a web-based message board on the department web server?
  
• How do I create a web-based calendar on the department web server?
  
• Is there a WWW form-to-email gateway available so I can send email from a web page?
  
• How do I include a counter or clock in a web page on the department web server?
  
• How do I make web pages that follow the style of the department pages?
  
• How do I make REAL Media streams to play on the departmental Streaming server?
  
• Why does Mozilla and/or Firefox give me XML Parsing errors when doing certain operations?
  

Labs, Conference Rooms, and Classrooms

• What computing labs are available to CS students?
  
• Can I lock the screen on a machine? Can I eat or drink in the labs?
  
• What presentation facilities are available (electronic classrooms, projectors, video/voice conferencing)?
  

Accounts

• How do I sponsor an account for a non-IU affiliate?
  
• How do I change the password, default shell, or finger information for my CS accounts?
  
• How do I get detailed information about my CS accounts?
  
• Why do I keep getting kicked out when I try to login on the console of a unix machine?
  
• What can and can't I do with my account?
  
• What accounts can I get and how do I get them?
  
• Where can I run CPU intensive and remote processes?
  
• What do I do if I forget my account password?
  
• How long do I get to keep my accounts when I leave IU?
  

Multimedia

• What multimedia equipment is available (scanners, video cameras, digital cameras, CD/DVD burners)?
  
• What presentation facilities are available (electronic classrooms, projectors, video/voice conferencing)?
  
• How do I scan documents?
  
• How do I burn DVDs?
  
• How do I use a webcam to create movies and still images?
  

Research Infrastructure (RI) Clusters (Odin/Sif/Tyr/Jord/Idun/Wotan)

• What are the RI clusters (Odin/Sif/Tyr/Jord/Idun/Wotan)?
  
• How do I get an account on the RI clusters?
  
• How do I login and run jobs on the RI clusters (using SLURM)?
  
• How can I monitor the status of a cluster?
  
• What disk storage is available on the RI Clusters?
  
• How can I get an interactive login on the RI cluster nodes?
  
• How do I change my RI cluster account password or shell?
  
• What is the storage and network topology of the RI Clusters?
  
• What software is installed on the RI clusters?
  
• What MPIs are installed on the RI clusters and how do I use them?
  
• How do you communicate with RI cluster users?